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Dénes Rita

Minőségi indikátorok használata az egészségügyben – mozgásszervi rehabilitáció–Importance of quality indicators in the healthcare – in case of musculoskeletal rehabilitation –

Kulcsszavak: Minőségmenedzsment, minőség indikátorok, mozgásszervi rehabilitáció, egészségügyi szolgáltatás


Nowadays the term of management is so popular. It has an essentialroleintheprofessional life, moreoverintheeveryday life too. Creating and using the quality indicators (one of the qualiy management tools) contribute to the improvement of the operation of the healthcare system and to the development of the quality of healthcare services. The aim of the paper is to define service quality and its dimensions in healthcare and to highlight the role of quality indicators. The research calls attention to the absence of indicators measuring the different aspects of quality directly, the difficulties of measuring service quality and the need of establishment of more specific measures in healthcare. Aspecialarea of healthcare, therehabilitation of musculoskeletaldiseaseswill be discussed. As a researchmyapproach is todefinealltheindicatorsthatarealreadyusedinthisarea of thehealthcare. Thisexamination is extremelyimportantbecauseone of the most commonailmentsarethemusculoskeletaldiseases and theirnumber is justincreasing.The paper is mostlydescriptiv and followsanaliticalmethodsbasedontheinternational and Hungarianprofessionalstudies, informations. Toaccessdatabases I washelpedbythe OSAP (National Statistical Data CollectionProgramme). Besides the importance of quality indicators the research calls for the need for more specific measures. On the other hand, the value of the paper lies in collecting the problems, defaults and improving areas of a specific healthcare field.

Hivatkozási lehetőségek

Metisz url:
http://ijems.lib.unideb.hu/cikk/cikk/57a9d3570ac7d
Pdf url
http://ijems.lib.unideb.hu/file/9/57a9d3570ac7d/szerzo/Denes.PDF